DStv 7 Day Upgrade: Who qualifies and how the free viewing works

DStv customers who pay their monthly subscriptions in full and on time can qualify for seven days of additional viewing at no extra cost through the new 7 Day Upgrade benefit.

Unlike a traditional free trial, customers do not need to register, opt in or activate the offer. If their account qualifies, the additional viewing is automatically added within 24 to 48 hours of their subscription due date.

The benefit is available to eligible monthly DStv and DStv Stream customers and lasts for seven consecutive calendar days each time they qualify.

Here’s how it works and who is eligible.

Who qualifies for DStv 7 Day Upgrade?

To qualify for the 7 Day Upgrade, customers must:

• Have an active monthly DStv or DStv Stream subscription
• Be subscribed to an eligible package
• Have been an active subscriber for at least one full month
• Pay their monthly subscription in full and on or before the due date

The benefit is not currently available to customers paying quarterly or annually, business accounts, or customers on Price Lock and Subscription Price Lock contracts.

DStv Premium customers are also excluded because Premium is already DStv’s highest package, meaning there is no higher package available for the temporary upgrade.

Do you need to register for DStv 7 Day Upgrade?

No.

There is no registration or opt-in process. Qualifying customers will have the benefit automatically added to their accounts.

This means customers do not need to claim the seven days or remember to activate them each month.

When does the free upgrade start?

The timing is linked to the customer’s subscription due date, rather than the date they make their payment.

If a customer qualifies, the seven-day benefit will be added to their account within 24 to 48 hours of their due date for the new viewing cycle.

Paying early will help a customer qualify, but it will not cause the upgrade to begin immediately.

How long does the DStv upgrade last?

Qualifying customers receive the additional channels for seven consecutive calendar days.

At the end of the seven days, viewing automatically returns to the channels included in the customer’s normal package.

There is no need to cancel the additional viewing and customers will not be charged for the extra channels they received during the upgrade.

Existing packages and channels will also not be affected.

Does DStv Stream qualify?

Yes.

The 7 Day Upgrade is available to eligible customers whether they watch through a DStv decoder or DStv Stream.

The same qualifying requirements apply, including having an eligible monthly subscription and paying the account in full and on or before the due date.

Are DStv add-ons included?

No.

The 7 Day Upgrade applies to the additional package viewing customers receive during the seven-day period.

Add-ons and Value-Added Services are not included and will continue to be billed separately.

Existing DStv offers and promotions will also not be negatively affected. The 7 Day Upgrade is added as an additional benefit for customers who qualify.

What happens if you change your DStv package?

If a customer upgrades or downgrades while the seven-day benefit is active, the current upgrade remains based on the package they had when the benefit started.

If they qualify again during their next cycle, the next 7 Day Upgrade will be determined by their new eligible package.

What if your DStv was recently reconnected?

Customers whose subscriptions have been disconnected or suspended need to remain active and up to date before they can qualify again.

Once they meet the eligibility requirements, the benefit can automatically be applied during a future qualifying cycle.

What happens if you pay DStv late?

Customers who do not meet the payment requirements for a particular month will not receive the 7 Day Upgrade for that cycle.

However, missing out for one month does not permanently disqualify a customer.

They can qualify again during a future cycle by keeping their monthly subscription active and meeting the eligibility requirements.

What happens if there is a technical problem?

Customers who experience a technical problem outside their control during their 7 Day Upgrade should contact DStv Customer Care.

If DStv confirms that the issue was outside the customer’s control and prevented them from enjoying some or all of the additional viewing, they will receive a new seven-day benefit.

Is DStv 7 Day Upgrade the same as Upsize?

No.

Upsize was a limited-time promotional offer and has ended.

The 7 Day Upgrade is an ongoing benefit that rewards qualifying monthly customers for paying their subscriptions on time.

Each time a customer meets the requirements, they receive seven days of additional viewing at no extra cost.

For subscribers, the biggest difference is that there is nothing to claim or cancel. Pay an eligible monthly subscription in full and on time, and the additional viewing is automatically applied when the account qualifies.

Read Inbound SA online